Terms & Conditions

1. DEFINITIONS

In this document the following words shall have the following meanings:

1.1 – “Agreement” means these Terms and Conditions together with the terms of any applicable Specification Document
1.2 – “Customer” means the organisation or person who purchases goods and services from the NLP Academy
1.3 – “Delegate” means the organisation or person who purchases goods and services from the NLP Academy
1.4 – “Intellectual Property Rights” means all patents, registered and unregistered designs, copyright, trademarks, know-how and all other forms of intellectual property wherever in the world enforceable
1.5 – “Specification Document” means a statement of work, quotation or other similar document describing the goods and services to be provided by the supplier
1.6 – “Supplier” means NLP Academy
1.7 – “Unforeseen Event” means any Natural Calamity or Disaster, Acts of God, Disease, Virus or Spread thereof, Acts of War, Civil Disturbances, governmental orders, suspension of services related to transportation, accommodations or any other circumstance outside of The NLP Academy Ltd direct control.

 

2. GENERAL

2.1 – These Terms and Conditions shall apply to all contracts for the supply of goods and services by NLP Academy Ltd to the Customer.

 

2A. Natural Disasters, Acts of God, Disease, Acts of War, etc.

2A.1 In the event of any Natural Calamity or Disaster, Acts of God, Disease, Virus or Spread thereof, Acts of War, Civil Disturbances, governmental orders, suspension of services related to transportation, accommodations or any other circumstance outside of The NLP Academy Ltd direct control.  In such an unforeseen event, The NLP Academy Refund Procedure (Section 3) is superseded by clause 2A.2

2A.2 In the event of any unforeseen event as defined by Clause2A, The NLP Academy is not liable for any refund, at any time prior to any training course affected by any unforeseen event as defined by Clause 2A. The NLP Academy will offer an alternative to any training course affected by any unforeseen event as defined by Clause 2A, within a reasonable period of time and appropriate venue within reasonable travelling distance of the affected training course.

 

3. PRICES, PAYMENT and REFUNDS

3.1 – Where early booking prices and promotional offers are available for courses, the early booking price is only available until the expiry date of the specific promotion. After the expiry date of an offer the course will become available at an increased price. We are not liable to refund fee differences that may arise due to delegates booking at different times, discounts etc.
3.2 – Public courses; where an early booking price is in place, invoiced amounts for public courses shall be due on date stated in the invoice to secure the early booking discount.  If the invoice is settled later than the date stated in the invoice any increase in the course price becomes due.
3.3 – Corporate courses; when the course is delivered in-house to a company.  The NLP Academy will invoice the company 14 days in advance of the course with a settlement date of 28 days from the date of invoice.  NLP Academy is entitled to charge interest on overdue invoices from the date when payment becomes due at the rate of 1% per annum above the Bank of England base rate.
3.4  – Should a purchase order be required for payment of the invoice, it is the delegate’s responsibility to ensure NLP Academy Ltd has the full details and agreed purchase order number before the products or services are supplied.
3.5 –  In the event of a booking being cancelled and the customer decides not to commute the credit to another course, a full refund (Less a 5% Administration Fee) can be claimed by the customer within 14 days from the payment being received, in writing. Please find our contact details here.
3.6 – The refund will be credited to the same credit card or bank account as that of the original payment.
3.7 – Attendance for the programme will only be secured when full payment has been received.
3.8 – All payment plans must be agreed with NLP Academy
3.9   – Full payment for all programmes must be received prior to commencement of that programme.
3.10 – For certification courses, unless stated otherwise on the course page, course fees and certification fees are separate. Attendance on course does not guarantee certification.
3.11 – No time limit is imposed for achieving certification. If a delegate does not pass the certification on the course, the delegate will be given specific feedback regarding development areas and will be invited back to demonstrate competency in the said areas at a later date.
3.12 – No refunds or transfer of dates are available on any ‘practice group’ or ‘nlp hub’ booking.
3.13 – Combination and group bookings are not refundable, a delegate can still transfer course dates as long as the course remains on the schedule.
3.14 – In the event that a booking is cancelled, the booking can be commuted to a course of the same value on the basis the delegate is eligible for that course.
3.15 – No refunds are due on payment plans, credit can be used towards future courses.
3.16 – No refunds are due on overdue or transferred bookings.

 

4. CUSTOMER’S OBLIGATIONS

4.1 – To enable NLP Academy to perform its obligations under this Agreement the Customer shall:
4.2 – Co-operate with NLP Academy
4.3 – Provide the NLP Academy with any information reasonably required that is useful for the training;
4.4 – In the event that the Customer or any third party, not being a sub-contractor of the NLP ACADEMY shall omit or commit anything which prevents or delays NLP ACADEMY from undertaking or complying with any of its obligations under this Agreement, then NLP ACADEMY shall notify the Customer as soon as possible and make any relevant claims incurred as result of the loss

 

5. DELIVERY AND PROGRAMME INFORMATION

5.1 – The times of delivery specified by NLP Academy for a mail order product are an estimate only. Time for delivery shall not be the essence of the contract and NLP Academy shall not be liable for any loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the programme.
5.2 – Some NLP workshops and programmes are recorded via audio and video. NLP ACADEMY will also record workshops and excerpts from certified programmes. NLP Academy reserves the right to use this material for marketing.
5.3 – If you have any reason to not be happy with the above please email info@nlpacademy.co.uk

6. SPECIFICATIONS

6.1 – For the avoidance of doubt, no description, specification or illustration contained in any product pamphlet or other sales or marketing literature of the NLP Academy, and no representation written or oral, correspondence or statement shall form part of the contract.
6.2 –  No unauthorised use of the NLP Academy logo is permitted at anytime.
6.3 –  All NLP Academy workshops and programmes are recorded via audio
6.4 –  It maybe necessary, for reasons beyond the control of NLP Academy to change the venue, dates and/or trainers.
6.5 –  All advertised programmes may be upgraded by the NLP Academy i.e.  venue, use of more appropriate trainers or amendments to the programme in any way, to enhance your learning.
6.6 – Should NLP Academy change the programme venue, you will receive written or electronic confirmation with sufficient notice.
6.7 – NLP Academy are not liable for any additional travel and accommodation costs the delegate may incur should the programme dates or venue be altered.
6.8 – No time limit to achieving certification. See 3.9

 

7. LIMITATION OF LIABILITY

7.1 – Except in respect of death or personal injury due to negligence for which no limit applies, the entire liability of NLP Academy to the Customer in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the price paid by the Customer to which the claim relates.
7.2 – In no event shall NLP Academy be liable to the Customer for any loss of business, loss of opportunity or loss of profits or for any other indirect or consequential loss or damage whatsoever. This shall apply even where such a loss was reasonably foreseeable or the Supplier had been made aware of the possibility of the Customer incurring such a loss.
7.3 -Nothing in these Terms and Conditions shall exclude or limit INLP Academy liability for death or personal injury resulting from NLP ACADEMY negligence or that of its employees, agents or sub-contractors.

8. INTELLECTUAL PROPERTY RIGHTS AND COPYRIGHT

8.1 – All Intellectual Property Rights produced from or arising as a result of the performance of this Agreement shall, so far as not already vested, become the absolute property of NLP Academy, and the Customer shall do all that is reasonably necessary to ensure that such rights vest in NLP Academy by the execution of appropriate instruments or the making of agreements with third parties.
8.2 – Each learner is presented with course materials for personal use. Course materials provided by the NLP Academy are the copyright of the NLP Academy unless otherwise stated. The participant/customer agrees not to make copies of any learning materials.

9. INDEPENDENT CONTRACTORS

9.1 – NLP Academy and the Customer are contractors independent of each other, and neither has the authority to bind the other to any third party or act in any way as the representative of the other, unless otherwise expressly agreed to in writing by both parties. NLP Academy may, in addition to its own employees, engage sub-contractors to provide all or part of the services being provided to the Customer and such engagement shall not relieve NLP Academy of its obligations under this Agreement or any applicable Specification Document.

10. ASSIGNMENT

10.1 – The Customer shall not be entitled to assign its rights or obligations or delegate its duties under this Agreement without the prior written consent of NLP Academy

11. NOTICES

11.1 – Any notice to be given by either party to the other may be served by email, fax, personal service or by post , to the address of the other party given in the Specification Document or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall, unless the contrary is proved, be deemed to be received on the day it was sent, if sent by fax shall be deemed to be served on receipt of an error free transmission report, if given by letter it shall be deemed to have been served at the time at which the letter was delivered personally or if sent by post shall be deemed to have been delivered in the ordinary course of postal services.

12. WAIVER

12.1 – The failure by either party to enforce at any time or for any period any one or more of the Terms and Conditions herein shall not be a waiver of them or of the right at anytime subsequently to enforce all Terms and Conditions of this Agreement.

13. ENTIRE AGREEMENT

13.1 – This Agreement contains the entire agreement between the parties relating to the subject matter and supersedes any previous agreements, arrangements, undertakings or proposals, oral or written. Unless expressly provided elsewhere in this Agreement, this Agreement may be varied only by a document signed by both parties.

14. NO THIRD PARTIES

14.1 – Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

15. GOVERNING LAW AND JURISDICTION

15.1 – This Agreement shall be governed by and construed in accordance with the English law and the parties hereby submit to the exclusive jurisdiction of the English courts.

16. ASSISTING AND RESOURCE TEAM MEMBERS

16.1 – Assistants have to of taken the specific courses with the NLP Academy to be able to be considered for assisting for that course
16.2 – The NLP academy has the right to refuse assisting requests
16.3 – Assistants are not allowed to propose business to any person they meet through the NLP academy without the NLP Academy permission
16.4 – The NLP Academy has a right to ask an assistant to leave our premises and the course at any time